Pioneering customer success with a personal touch

Aladdy's story with CargoValue began as an intern in 2019. Her dedication and skill quickly earned her a full-time role as a Maritime Trainee, where she honed her expertise in various commercial aspects. By April 2022, Aladdy had seamlessly transitioned into the Customer Success team, taking charge of Asian clientele with her trademark blend of meticulous planning and structured processes. 

Joan on the other hand joined CargoValue in a straightforward, yet unexpected way. A recommendation from a friend and a previous encounter with Klaveness led her to seize a new opportunity in a brand-new role. Her journey, starting with an interview in April of 2022 and joining on September 1, 2022, has been marked by a commitment to efficiency and continuous improvement, deeply influenced by Singapore's vibrant culture. 

Team dynamics -  a symphony of strengths 

The synergy between Aladdy and Joan is palpable. While Joan brings a big-picture perspective and commercial experience, Aladdy's attention to detail and deep understanding of solutions creates a perfect balance. Their collaboration is a dance of complementary strengths, where respect and shared values lay the foundation for their success. 

Turning challenging situations into productive partnerships 

Joan and Aladdy have a track record of creating successful outcomes for their clients, showcasing their commitment and tailored approach and transforming challenging situations into productive partnerships. Their journeys with South 32 and EGA are prime examples of how they build strong, trusting relationships. These experiences demonstrate their dedication to not just meeting but exceeding customer expectations, making sure every client knows they are listened to, appreciated, and importantly, their needs are effectively met. 

The influence of their Singapore experience 

Singapore's blend of cultures and its forward-thinking business environment have significantly shaped their approach to customer success. Aladdy's penchant for planning and Joan's drive for efficiency and innovation are direct influences of their Singaporean experiences. This unique environment has fostered a team spirit and a curiosity, making their team a powerhouse of diverse ideas and solutions. 

In a world increasingly driven by technology, they emphasize the importance of personal connections. They make every interaction with customers feel personal and caring, from casual coffee meetings to recalling shared personal stories 

Staying ahead of the curve through continuous learning and growth 

Both team members are committed to continuous learning and growth. Joan finds inspiration in diverse resources like Steve Jobs' biography and YouTube, while Aladdy values the insights gained from observing experienced colleagues and mentors. This thirst for knowledge and improvement is a cornerstone of their professional ethos. 

Looking ahead, Aladdy and Joan envision a future where customer success in Singapore and beyond is more dynamic, engaging, and akin to a consulting role. They see themselves at the forefront, pushing boundaries and encouraging clients to think differently and embrace innovative solutions.